FAQ
Frequently Asked Questions
What Are The One Roses?
The One Roses are real, premium roses that have been specially preserved to maintain their natural beauty for an extended period of time.
Our preserved roses undergo a professional preservation process that replaces the flower’s natural moisture with a plant-based preservation solution. This allows the roses to maintain their soft, fresh appearance without water or regular maintenance.
How Long Do The One Roses Last?
Our preserved roses are designed to last one year or longer with proper care. Many arrangements can remain beautiful well beyond one year when kept in the right environment.
For the longest lifespan, avoid touching the roses frequently and follow the care instructions included with your order.
How Do I Care for My Preserved Roses?
Caring for The One Roses is simple:
- Do not water the roses.
- Do not remove the roses from their arrangement or box.
- Keep them away from direct sunlight.
- Keep them away from excessive heat or humidity.
- Keep them at normal room temperature.
- Avoid placing them directly against light-colored fabrics or furniture.
- Avoid frequently touching the petals.
Each preserved rose arrangement includes care instructions.
Do Preserved Roses Need Water?
No. Never water preserved roses.
The preservation process allows the roses to maintain their beauty without water. Adding water may damage the roses and shorten their lifespan.
Can I Remove the Roses From the Box?
We do not recommend removing preserved roses from their original arrangement.
Our roses are carefully designed and secured inside their boxes and containers. Removing them may damage the flowers and affect their appearance and longevity.
Will the Color of My Preserved Roses Fade?
Some gradual color variation may occur over time because our roses are real, natural flowers.
Direct sunlight, bright artificial lighting, heat and humidity may cause colors to fade more quickly.
Dark or highly pigmented rose colors may also transfer color when placed directly against very light roses, fabrics or surfaces.
Are The One Roses Scented?
Many of our preserved rose arrangements have a beautiful rose-inspired fragrance added after the preservation process.
Because preservation removes much of a rose’s natural fragrance, scent may be added to selected arrangements.
Certain specialty finishes, including some metallic roses, may have little or no fragrance.
Are The One Roses Real Roses?
Yes. Our preserved roses are real roses.
They are not artificial or silk flowers. They undergo a special preservation process that allows them to maintain their natural appearance for much longer than traditional fresh-cut roses.
Do You Also Sell Fresh Flowers?
Yes! In addition to our signature preserved roses, The One Roses offers beautiful fresh flowers and fresh rose arrangements for selected occasions and delivery areas.
Availability may vary based on season, flower availability and delivery location.
Do You Offer Same-Day Flower Delivery?
Yes. Same-day local flower delivery is available in Orange County on eligible orders, depending on availability and the time the order is placed.
Delivery options and available dates can be selected during checkout.
For special requests or urgent deliveries, please contact us directly.
What Areas Do You Deliver To Locally?
The One Roses provides local flower delivery throughout many areas of Orange County, California, including Irvine and surrounding communities.
Available delivery options will appear during checkout based on the recipient’s address.
Can I Keep My Roses in the Shipping Box Until I’m Ready to Give Them?
Yes.
If your preserved roses arrive before the date you plan to give them, you may keep the arrangement inside its protective shipping box.
Store the package indoors at normal room temperature and away from direct sunlight, heat and moisture.
How Do I Place an Order?
Orders can be placed securely online at:
www.theoneroses.com
Simply choose your arrangement, customize the available options, add it to your cart and complete checkout.
For custom arrangements, corporate gifting, weddings or special events, please contact us at theoneroses@yahoo.com or call 714-343-2729.
Can I Create a Custom Rose Arrangement?
Absolutely!
We love creating personalized arrangements for birthdays, anniversaries, proposals, weddings, corporate gifts and other special occasions.
Customizations may include rose colors, box styles, special arrangements and other personalized details depending on availability.
For a custom order, email theoneroses@yahoo.com or call 714-343-2729.
Do You Offer Flowers for Weddings and Special Events?
Yes.
The One Roses can create floral designs for weddings, engagements, bridal events, birthdays, corporate gifting and other special occasions.
We also offer corsages and boutonnieres and may accommodate larger or custom floral orders.
Please contact us in advance so we can discuss availability and your vision.
Do You Offer Corporate or Bulk Orders?
Yes.
We welcome corporate gifting, event orders and larger-volume purchases.
Pricing and customization depend on the quantity, flower selection and design requested.
Please contact theoneroses@yahoo.com for assistance with larger orders.
Do You Include a Receipt Inside Gift Orders?
We generally do not include pricing information or a receipt inside the gift package so the surprise is not spoiled.
Your order confirmation and receipt are sent electronically using the contact information provided during checkout.
Complimentary handwritten gift-note options may also be available.
What Payment Methods Do You Accept?
Available payment methods are displayed securely during checkout on www.theoneroses.com.
Payment information is processed securely through our online checkout system, and The One Roses does not have direct access to your complete credit card information.
How Do The One Roses Gift Cards Work?
Gift cards are delivered electronically and include instructions for redeeming them online.
Gift cards can be applied during checkout at:
www.theoneroses.com
Please review the applicable gift-card terms at the time of purchase.
Do You Ship Orders?
Yes.
Shipping options are available for eligible The One Roses products. Available shipping methods, pricing and estimated delivery options are displayed during checkout.
Some products, particularly fresh floral arrangements, may have different shipping or local-delivery restrictions.
How Are Orders Packaged?
Every arrangement is carefully prepared and packaged to help protect it during transportation.
For local deliveries, arrangements are delivered by a local delivery service or The One Roses delivery partner.
For shipped orders, additional protective packaging may be used to help keep the arrangement secure during transit.
What Days Do You Deliver?
Delivery availability depends on your location, the product selected and the delivery method.
Available delivery dates and time options will be displayed during checkout whenever applicable.
For a special delivery-date request, contact us before placing your order.
How Do I Track My Order?
For shipped orders, tracking information is sent to the email address or phone number provided during checkout once tracking becomes available.
If you have questions about your order, please contact us and include your order number and full name so we can assist you.
What Happens If the Recipient Isn’t Home?
Delivery procedures vary depending on whether the order is being delivered locally or through a shipping carrier.
When possible, the carrier may leave the package in a safe location or follow its standard delivery procedures.
Certain orders may require a signature.
Please make sure the recipient’s address, apartment or unit number and contact information are entered correctly at checkout.
Do You Accept Returns or Exchanges?
Because our floral arrangements are made and prepared for each order, all floral sales are generally final.
Fresh flowers and fresh roses are also perishable products and are not eligible for standard returns or exchanges.
If your arrangement arrives damaged or defective, please contact us immediately so we can review the issue.
Please refer to our Refund Policy for complete terms and conditions.
What Should I Do If My Order Arrives Damaged?
We take great care when preparing and packaging every order. However, damage can occasionally occur during transportation.
If your order arrives damaged, please contact us within 24 hours of delivery and provide:
- Your full name
- Your order number
- Clear photographs of the damaged arrangement
- Clear photographs of the packaging
- A short description of the issue
Our team will review the information and assist you according to our Refund Policy.
Can I Cancel My Order?
If you need to cancel an order, please contact us as soon as possible.
Once an order has already been prepared, processed, shipped or dispatched for local delivery, cancellation may no longer be possible.
Custom and made-to-order arrangements may also have additional cancellation restrictions.
How Long Does It Take to Process an Order?
Processing time depends on the arrangement, customization and delivery method selected.
Some orders may be available for same-day local delivery, while shipped or customized arrangements may require additional preparation time.
The available options shown at checkout will provide the most relevant information for your order.
How Long Does Shipping Take?
Shipping time depends on the destination and shipping method selected during checkout.
If you need your flowers for a specific birthday, anniversary, event or special occasion, we recommend ordering early or contacting us before placing your order so we can help you choose the best available delivery option.
How Can I Contact The One Roses?
For questions about an order, custom arrangements, weddings, corporate gifting or delivery, please contact us:
Website: www.theoneroses.com
Email: theoneroses@yahoo.com
Phone: 714-343-2729
We look forward to helping you create something beautiful for every special occasion.