Refund policy

Refund Policy

Due to the nature of the handmade preserved roses, fresh flowers, and fresh roses, the time and effort that goes into making the Rose Arrangement (Galaxy Rose Arrangement Included) and for sanitary purposes, Our floral arrangements are made for order and for this reason they are exempt from being returned and refunded.

If you received an arrangement damaged in transit, please send pictures to support@the1roses.com within 24 hours of receiving the item.

We only replace items if they are defective or damaged.

We do not replace or refund Fresh Flowers or Fresh Roses. 

To be eligible for a return, your item must be in the same condition that you received it.
It must also be in the original packaging, packed in the same way as you received it.

Once we receive the item and check it thoroughly, we will refund your money after subtracting the return label fees.

Additional non-returnable items:
Gift cards

To complete your return, please wait for confirmation and return label from customer service.

Gifts
If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.